Bill payment terms:
The bill is due and payable upon receipt. To avoid a penalty charge, your payment must be received on or before the delinquent date noted on the face of the bill.
***The due date applies to current charges only.

Late penalty:
A 10% penalty will be assessed against all past-due water and sewer charges if payment is not received within 10 days of the due date appearing on the bill.

Notification:
Once a bill becomes delinquent and a penalty is assessed, a notice of delinquency is mailed to the customer. Ten days later, a $10.00 fee is applied to the account and a door hanger is left at the service address indicating an intent to terminate service if payment is not received in the office by 10:00 a.m. on the next working day. If no payment is received, service will then be terminated and a lock will be placed on the meter.

Non-payment:
Services terminated due to non-payment will be subject to a reconnection charge of $40.00 during working hours and $110.00 if reconnection occurs after hours (4 p.m. - 8 p.m. M-Th, 3 p.m. - 8 p.m. F).

Return items:
When we are notified by the bank that an item has been returned unpaid, a door hanger is left at the service address indicating an intent to terminate service if the item is not redeemed in cash within two working days. A $25.00 return check fee is automatically charged to the account. In addition, services terminated due to non-payment will be subject to a reconnection charge of $40.00 during working hours and $110.00 if reconnection occurs after hours (4 p.m. - 8 p.m. M-Th, 3 p.m. - 8 p.m. F). Accounts with more than two return items in a year’s time will be required to pay all future bills in cash or money order.