City of Oceanside staff strives to maintain an atmosphere of mutual respect, courtesy and accountability through the development review and permit process of all projects. To that end:

• Our customers have the right to be treated with courtesy and respect;
• Our customers have the right to receive service from knowledgeable, competent and cooperative staff;
• Our customers have the right to complete, accurate, reliable information and feedback;
• Our customers have the right to consistent and fair application of codes and rules;
• Our customers have the right to formally appeal administrative decisions;
• Our customers have the right to expect our staff to explore alternatives and find creative solutions;
• Our customers have the right to an estimate of costs and approximate timeframes;
• Our customers have the right to a response by the next business day to all inquiries;
• Our customers have the right to discuss decisions by staff with supervisors;
• Our customers have the right to be given priority if they are rerouted due to no fault of their own.