Customer Bill of Rights
city seal

City of Oceanside staff strives to maintain an atmosphere of mutual respect, courtesy and accountability through the development review and permit process of all projects. To that end:

  • Our customers have the right to be treated with courtesy and respect;
  • Our customers have the right to receive service from knowledgeable, competent and cooperative staff;
  • Our customers have the right to complete, accurate, reliable information and feedback;
  • Our customers have the right to consistent and fair application of codes and rules;
  • Our customers have the right to formally appeal administrative decisions;
  • Our customers have the right to expect our staff to explore alternatives and find creative solutions;
  • Our customers have the right to an estimate of costs and approximate timeframes;
  • Our customers have the right to a response by the next business day to all inquiries;
  • Our customers have the right to discuss decisions by staff with supervisors;
  • Our customers have the right to be given priority if they are rerouted due to no fault of their own.