Cashiering / Collections

Bill Payment Terms

The bill is due and payable upon receipt. To avoid a penalty charge, your payment must be received on or before the delinquent date noted on the face of the bill.

***The due date applies to current charges only.

Disputed Bills

Disputed bills should be handled in writing within 10 days of the billing date.  Although further investigation may be required, the payment due date must still be met.  If the disputed charges are late determined to be incorrect, an appropriate adjustment will be made.

Late Penalty

A 10% penalty will be assessed against all past-due water and sewer charges if payment is not received within 10 days of the due date appearing on the bill.

Notification

Once a bill becomes delinquent and a penalty is assessed, a notice of delinquency is mailed to the customer. Ten days later, a $20.00 fee is applied to the account and a door hanger is left at the service address indicating an intent to terminate service if payment is not received in the office by 10:00 a.m. on the next working day. If no payment is received, service will then be terminated and a lock will be placed on the meter.

Non-Payment

Services terminated due to non-payment will be subject to a reconnection charge of $30.00 during working hours and $95.00 if reconnection occurs after hours (4 p.m. - 8 p.m. M-Th, 3 p.m. - 8 p.m. F).

Return Items

When we are notified by the bank that an item has been returned unpaid, a door hanger is left at the service address indicating an intent to terminate service if the item is not redeemed in cash within two working days. A $25.00 return check fee is automatically charged to the account. In addition, services terminated due to non-payment will be subject to a reconnection charge of $35.00 during working hours and $95.00 if reconnection occurs after hours (4 p.m. - 8 p.m. M-Th, 3 p.m. - 8 p.m. F). Accounts with more than two return items in a year’s time will be required to pay all future bills in cash or money order.