Payment Options

Online Bill Payment

If you have your account number, you may make a payment via direct utility payment below, or call (760) 444-4167 to use the automated system that is available 24/7.

Direct Utility Payment

Make a direct payment by Electronic Check, Visa, MasterCard, or Discover credit card. Your 12-digit account number is required and no enrollment is needed.

Automatic Payment Service

Tired of writing checks to pay your utility bill every month?

By enrolling in Automatic Payment Service, your regularly scheduled utility bill is automatically paid from your checking account by your bank on the day your payment is due…and it’s free! This gives you plenty of time to review your statement before it is paid in case you have any billing questions. One to six weeks after the City of Oceanside receives your completed application and voided check, Automatic Payment Service will take effect on your account. You’ll know it has started when you receive your first bill that states, “Automatic Payment Service – Do Not Pay”. This means no more writing a check or spending money on postage for your utility bill.

Discontinuation for Nonpayment

Water service may be discontinued if the current water bill or alternative payment arrangement is delinquent for at least 60 days. Please refer to the policy linked below for additional information.

Discontinuation for Nonpayment Policy- English

Discontinuation for Nonpayment Policy- Spanish

Discontinuation for Nonpayment Policy- Chinese

Discontinuation for Nonpayment Policy- Korean

Discontinuation for Nonpayment Policy- Tagalog

Discontinuation for Nonpayment Policy- Vietnamese

Pursuant to SB-998 Discontinuation of Residential Water Service: Urban and Community Water Systems Section 16918, an urban and community water system shall report the number of annual discontinuations of residential service for inability to pay on the urban and community water system’s Internet Web site.  City of Oceanside’s annual discontinuations is posted in January of each year HERE.

Utility Relief Programs

Utility Relief Programs-Home 

Low-Income Household Water Assistance Program

Contact Utility Billing for Inquiries: (760) 435-3900

Customer Service Feedback