To establish or cancel water, wastewater and solid waste service in the City of Oceanside, contact a Customer Account Representative at (760) 435-3900. If you prefer to do business in person, you are welcome to visit our office at 300-C North Ditmar Street, City Hall East.
A request for establishing service should be made at least two working days prior to the desired date of occurrence, and there is a $47.00 set-up fee. If the water is turned off at the property, it can be turned on the same day as long as the request is made before 2:00 pm. Requests made after 2:00 pm are subject to a $218.00 after-hours fee.
The City of Oceanside has created a utility service relief program for businesses that must remain closed to the public due to the COVID-19 pandemic. The goal of the program is to support Oceanside's local business community and provide a temporary relief of water, sewer and solid waste utility services by temporarily stopping all utility services and charges.
Business Verification/Implementation Process: In order to be considered for the COVID Utility Service Relief Program businesses must contact the City's Utility Billing Division using one of the methods below.
Once staff has received the business's information, staff will initiate the verification process. In some instances, an on-site verification will be conducted by City staff to verify eligibility and fire safety.
Implementation of the Program by an eligible business will cease water, sewer and solid waste services and charges. Upon notice from the City’s billing department, Waste Management will immediately cease the routing of collection services for approved businesses.
Reinstatement or set-up fees associated with starting or stopping utility services under the COVID Utility Service Relief program will be waived. Other fees or final bill balances that would typically be due and paid prior to reinstatement will not be waived.