During the closure of counter service at City Hall, the Water Utilities Department remains committed to being available to you at the times you need assistance. All essential workers are still on duty and in the field, ensuring your water, sewer and trash service continues, while members of our administrative and engineering staff are online and available to assist you during regular business hours. Please use the following resources to contact a member of our staff to assist you:
General Question - Oceanside Customer Care (760) 435-4500, CustomerCare@oceansideca.org
Report a water emergency or water quality issue - (760) 435-3900
Questions about your bill - (760) 435-3900
Are you a property owner or developer with water or sewer related questions on your property, plan check or construction project? Please use the following links to email questions to the appropriate members of our staff. Questions will be responded to within 1 business day. Other interested parties may submit questions through the City's Public Records Request page.
Water/Sewer Development/Engineering Support: WaterDevelopment@oceansideca.org
Use this link or email WaterDevelopment@oceansideca.org or call 760-435-5800 for water and sewer related questions on development plan check reviews, additional dwelling units, fixture counts, meter sizing, capacity buy-in fees, static pressure, Water Utilities Department design and construction standards, and other related questions. Any questions on storm water and drainage should be directed to Development Services – Engineering Division at (760) 435-4373.
Geographic Information System: Water-GIS@oceansideca.org
Use this link for obtaining record drawings or as-builds on public water and sewer pipelines in the street or City easements, construction water meter processing, and other mapping services.
Green Oceanside: GreenOceanside@oceansideca.org
Use this link for questions related to Solid Waste & Recycling, Water Efficiency & Conservation and Watershed Protection.
Other Water Utilities Department questions not covered above: (760) 435-5800
Other COVID-19 / Coronavirus information can be found on the City's COVID-19 main page
The Water Utilities Department is responsible for purchasing water from the San Diego County Water Authority (SDCWA) and delivering it throughout the City for domestic, commercial, irrigation, and fire protection purposes. The City has a direct water filtration plant that treats up to 25 million gallons per day of water received from the SDCWA and a reverse osmosis plant that treats up 6 million gallons per day of local brackish groundwater from the Mission Basin. Reservoirs are maintained at levels to prevent any interruption of service to the public, and waterline repairs are made at all hours of the day or night.
The department is responsible for the operation and maintenance of the City’s wastewater collection and treatment facilities. This system includes over 450 miles of pipelines, two wastewater treatment plants, 34 sewer lift stations, and an industrial waste inspection program. The City’s sewage is presently treated at full secondary treatment level according to EPA standards. The City has a goal of zero sewer spills. The City also coordinates implementation of the Clean Water (storm water) program, recycling programs and implementation of the Waste Management contract. Our Water Conservation program educates the public on ways to save water.
January 4, 2021 - Food Scraps Recycling Webinar for Oceanside Businesses
December 8, 2020 - $6 Million Grant Awarded for Pure Water Oceanside Project
December 1, 2020 - Service Line Protection Available for City of Oceanside, CA Homeowners
November 19, 2020 - Grant Awarded for Loma Alta Wetlands Enhancement Project
November 4, 2020 - City of Oceanside Recognized as Utility of the Future Today
October 16, 2020 - Oceanside Earns Second Place in National Mayor's Challenge
September 17, 2020 - City of Oceanside Awarded $69 Million WIFIA Loan from U.S. EPA for Pure Water Oceanside Project
August 7, 2020 - City of Oceanside Recognized for Pure Water Oceanside and Green Oceanside Kitchen Projects
July 10, 2020 - City of Oceanside Awarded $4.565 Million in Grant Funding to Expand Water Reuse Programs
July 1, 2020 - City of Oceanside Wins WateReuse Award of Excellence
2020 Water Utilities Strategic Plan
The City of Oceanside Water Utilities Department (Department) initiated a strategic planning process in September 2019 to update its organizational vision and develop a framework for guiding the organization into the future. The strategic framework presented in this document will help guide investment, allocate resources, and provide a structure for annual strategy reviews to ensure that long-term goals and objectives are achieved. View the 2020 Water Utilities Strategic Plan, and watch the announcement video below!
Would you like to report a Water Emergency such as a leaking Fire Hydrant or a Water Main break? Whether it's during the day or after hours at night, ALL issues with City water can be reported by dialing (760) 435-3900 and selecting the option for "Reporting a Water Emergency" (Option 4 during the day, Option 1 after hours). This phone number can also be found at the top of your City Utility Bill. Our dedicated Customer Care team will route your concern to the appropriate party so that the necessary steps can be taken based on the severity of the issue.