Oceanside Ratepayer Relief Program

The Oceanside Ratepayer Relief Program is an  assistance program that offers up to a $500 credit  to assist Oceanside customers that are behind on their utility bill.

The program is being funded through an appropriation of $822,995 from interest earnings on a settlement received from the San Diego County Water Authority from a suit filed against the Metropolitan Water District that challenged rates charged for the transportation of water from 2011 to 2014.  The actual settlement that the City of Oceanside received in the amount of $1,528,419 has been placed in a restricted fund that will be used to offset proposed rate increases for Calendar Year 2022 and 2023. 

The moratorium on water shutoffs due to non-payment is scheduled to end December 31, 2021. The City of Oceanside urges customers who have fallen behind to apply for this customer assistance program to ensure continued services. 

Read the City's recent News Announcement sent out earlier in July regarding the program.

Eligibility Criteria

The program is open to all single-family residential, multi-family, commercial, irrigation, agriculture and recycled water customers. The Oceanside Ratepayer Relief Program is available on a first-come, first-served basis, until program funds have been depleted.

Customers must currently have a past-due balance on their account.  If the past due amount is less than the amount of credit for the particular rate-class, only the past-due balance will be credit.

In addition to the past due balance customers must meet one of the below requirements:

  1. Demonstrate a loss of income since the beginning of the pandemic in March of 2020. This can include but is not limited to approved unemployment application, furlough letter, or reduction in hours or salary by comparing two subsequent paystubs.
  2. Previously been approved and are receiving assistance from other Public Assistance Programs, such as CalFresh, National School Lunch Program (NSLP), Supplemental Security Income (SSI), etc.

For a full list of program eligibility criteria, please reference the Oceanside Ratepayer Relief Program Eligibility Criteria.

How to Apply

The City of Oceanside has partnered with Home Start, a local nonprofit organization that specializes in rental and utility assistance programs for residents. Home Start will be assisting customers in the application process. Read more about the program on the Home Start program page, where you'll find program criteria, links to apply (English & Spanish), and other important information. 

Customers may choose to complete the application in one of two ways:

Complete the online application (preferred)

Print out the print application and drop off the completed application along with all supporting documents to the Water Utilities counter located on the first floor of the South Building at 300 N. Coast Hwy. 


 Questions about the program or application process?  Email our program administrator Home Start at OceansideRateRelief@oceansideca.org

More comfortable calling in with your questions?  Please reach out to the program administrator at 619-782-2494.

Additional Customer Assistance Resources

There are a number of additional relief programs that are currently available from the state and county.  For a list of some of the available programs, along with easy to understand highlights of who is eligible and how to apply, visit our page for Utility Relief Programs