Oceanside, CA
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What Is WaterSmart
WaterSmart is the one-stop shop for information on your past water use, learning about your home's or business's water efficiency, receiving personalized advice for managing your water use, and paying your water bill online (coming soon!). Customers can view their water use via the internet on a computer, tablet, or smartphone browser after they’ve created a password-protected account.
How to Register:
Sign up for leak detection alerts and much more by enrolling in the City’s WaterSmart Portal. Registration is easy, in just three steps:
- Log on to Oceanside.WaterSmart.com
- Enter your City of Oceanside water utility customer - account number and your service zip code, then click “Find my Account”
- Personalize your account by completing the user profile
How Can WaterSmart Help You Manage your Water Use?
Once you log into your personalized WaterSmart portal, you will have access to the following features:
- Analyze your hourly water use data in easy-to-understand graphs and charts, with data as far back as 2013
- Compare your water usage to other households of similar size
- Receive recommendations for increasing water use efficiency based on your home or business's characteristics
- Receive email and/or text alerts if your water consumption indicates abnormal use, such as a possible leak, or higher than normal irrigation
- Find easy and effective tips to save water, with step-by-step advice
- Stay up-to-date on City of Oceanside rebate programs and events
- Communicate with city staff through the messaging tool
- Online payments and autopay coming soon. For information about water bills and rates, visit Utility Billing | Oceanside, CA
How Does WaterSmart Work?
The Water Utilities department uses mechanical water meters to measure water use throughout the day. The meters are paired with transmitters that securely send encrypted data to city servers once per day. This system is called Advanced Metering Infrastructure, or AMI. The data is captured in one hour increments. It is impossible to know the exact time of the use within that hour. The hourly data is a tool customers can use to better understand how they use water throughout the day and to help identify leaks or unanticipated high use.
You’ll be happy to know that your water use is private and secure. Here are the ways we assure your privacy.
- Individual water use information is not shared outside the City, including the state or any other agency/organization unless required by law or a court order, or unless authorized by the account holder
- The water use data registered by the WaterSmart meter is 1) encrypted and 2) includes a unique meter number and no identifying customer information. Both measures protect data from external entities and threats.
- Customers may access their water use online using the WaterSmart portal which requires a private password the customer creates. The WaterSmart meter does not have the ability to turn off water or adjust the flow of water coming through the meter.
WaterSmart FAQs
Questions and Opting Out
Staff are available at (760) 435-4500 to answer your questions. If you would like to opt out from receiving a WaterSmart meter, please print, fill out, and return this opt-out form as directed. Please review the terms and conditions on the opt-out form.
