News Details


Water Service Line Protection Available for Homeowners

The City of Oceanside has partnered with Service Line Warranties of America (SLWA) to offer protection to City homeowners for the water and sewer service lines that connect their homes to the city’s systems. The coverage is voluntary and available at affordable monthly prices. Founded in 2003, SLWA has partnered with over 650 leading cities and municipalities in the US to provide repair service plans that offer homeowners peace of mind and convenience. This coverage is strictly voluntary for Oceanside utility rate payers.

“Many homeowners do not know that damage to the service lines on their property is their responsibility to repair,” said John McKelvey, Senior Management Analyst. “In the event of a service line repair emergency, the homeowner is responsible for scheduling the repair and covering the associated cost. As homes, along with the infrastructure serving them age, SLWA repair plans provide homeowners with an optional solution so they can be prepared for this type of unexpected repair.”

The City of Oceanside proactively maintains over 591 miles of water pipelines and over 450 miles of wastewater pipelines, and has a robust Capital Improvement Program to replace aging infrastructure and provide expanded recycled water treatment and distribution systems. Allowing Oceanside ratepayers to take advantage of a program such as that offered by Service Line Warranties of America provides an option in the event of a failure on private property.

The SLWA Service Line Warranty Program protects against repairs needed to pipes on homeowners’ property. Repairs to these pipes are not covered by basic homeowners’ insurance or by the City of Oceanside. If a customer’s service line needs repair, a simple call to the SLWA 24-hour hotline will dispatch a local, licensed contractor familiar with local code. There are no service fees or deductibles.

Many factors contribute to the life expectancy of a service line, including the age, type of piping material, soil conditions and installation quality - all factors which are covered through the SLWA protection program. This program is voluntary for homeowners, provided at no cost to the City of Oceanside, and no public funds are used to administer the program.

“Our service plans not only cover the cost of the repair; they also provide homeowners with reputable, local contractors who will do the best possible job,” said Tom Rusin, CEO of SLWA parent, HomeServe USA. “We’re thrilled to be partnering with the City of Oceanside and look forward to the opportunity to provide Oceanside homeowners with the assistance they need when faced with a home repair emergency.”

SLWA has been recognized as the nation's largest source of utility line plans endorsed by the National League of Cities. The company is committed to delivering excellent customer service and maintaining an A+ rating with the Better Business Bureau. For questions about this service, or to enroll, please contact SLWA at 866-922-9006 or visit the website: