Customer Care is the City's centralized call center, which acts as the initial point of contact for all non-emergency questions and issues pertaining to City services.
There are several ways to contact Customer Care:
|Mobile App:||My Oceanside* via or|
Customer Care is available to answer questions by phone from 7:30 am - 5:00 pm, Monday through Thursday, and 7:30 am - 4:00 pm on Fridays, and closed on weekends and legal holidays. Voice mail can be left if calling outside of these hours, and will be addressed on the next business day.
Emails and online requests may be submitted 24/7. If received outside of business hours, they will also be addressed the next business day.
Requests that require further assistance are logged into PublicStuff, the City's tracking system. If an email is provided, you will receive an email confirming that a request has been submitted, and to whom it has been assigned. You will also receive email updates whenever there is a change in status or a comment has been made on this request. Accounts in PublicStuff are free, and enable you to log in and track the status of your requests 24/7. Create a PublicStuff account here.
*If you experience issues with the My Oceanside app, here's how to fix:
For both iPhone and Android: an updated version 4.3.0 is now available. Please upgrade from the Apple or Google Play app store.
For Android: if you are an existing user, you will need to completely uninstall the app before upgrading (the app leaves behind cached data):
1. Go to Settings > General
2. Select “Apps & notifications,” “Application Manager,” or “Apps,” depending on your version of Android
3. Tap App Info
4. Select My Oceanside and tap Storage
5. Select “Clear data” and/or “Clear cache.” There may also be a “Manage data” option to clear additional data.
Now you can Uninstall to prepare your phone for the upgrade.